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Questions & Contact

  • How much do Dear Ida cards cost?

  • Prices for our custom-illustrated cards are as follows: 25 cards - $150; 50 cards - $225; 75 cards - $300; 100 cards - $350; 150 cards - $450; 200 cards - $575; Please contact us for card orders over 200.

  • What forms of payment do you accept?

  • We are happy to accept Visa, MasterCard, Discover, American Express via PayPal.

  • How do you calculate shipping charges?

  • We use standard USPS rates, which vary by distance and weight.

  • How long does it take for my order to ship?

  • Once your order is received, Lisa will begin hand-illustrating and designing your cards. Because each order is custom created, printed and packaged, orders are typically mailed within two weeks after they have been received. After that, standard USPS shipping times apply. An e-mail confirmation will be sent to you after your product has shipped and we will provide a tracking number if one is available.

  • Is my transaction secure?

  • We go to great lengths to protect your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using 256-bit SSL encryption and your credit card information is never stored.

  • Will I see a proof?

  • Because of volume, costs and turnaround time associated with each custom-created order, we do not offer proofs. If you are not satisfied with your order, we will send you a refund.

  • What is your return and refund policy?

  • Trust us: We know you’ll love your cards. But, if for some reason you are not satisfied with the work, your order will be refunded. Please note: In order for a refund to be issued, you must contact us within 10 days of the date of when you receive your cards. All costs related to shipping are non-refundable.

  • Is Lisa available for customized work beyond Dear Ida cards?

  • You bet. Over the years Lisa worked with plenty of clients to create one-of-a-kind portraits (both paintings and illustrations) and other works of art. If you’re interested in working with her, contact or browse her portfolio at

  • Have more questions? We’re here to help.

  • E-mail:
    Phone:   877-723-1122
    Mail:      2427 NE Knott St. Portland, OR 97212

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